February 2 - Foss Maritime is set to open a consolidated customer service centre in Oregon during April 2016.
The company's existing Portland office will be renovated and modernised to incorporate new customer service technologies, including a state-of-the-art telephone system, heightened cyber security, and enhanced dispatching and vessel tracking capabilities.
"Bringing all of our customer service representatives into a single hub will allow us to gain efficiencies and streamline our business processes," said Scott Merritt, vice president of harbour services at Foss.
Chris Wolf, director of customer service at Foss, explained that the company would expand its team of customer service representatives in order to help implement a new standards-based training curriculum.
"Customer service representatives will spend time in each region, getting to know the crews and the vessels, and getting a feel for the geography and the unique characteristics of each port," Wolf added.
